February 21, 2024

Direct Mail Unboxed: Soothing Candle for Customers With Support Issues [Video]

Grace Dille

A black background with orange and white lines

Unboxed is a Sendoso video series where we unbox some of our favorite direct mail pieces.

We’re showing you a direct mail piece that our customer success team sends in this episode of Unboxed!

When a customer has a support issue we’ve never run into before, we like to send them a soothing candle with a handwritten note. Our handwritten note thanks them for “bringing the issue to light.” The candle itself is a high-quality Voluspa candle that smells truly amazing.

What are the advantages of this direct mail piece?

This direct mail piece lets your customers know that they are heard, and that you appreciate their feedback. We love pairing a punny note with a thoughtful gift to bring a smile to your customer’s face. This is a perfect gift to send from customer-facing teams and potentially even product or executive teams.

Check out the unboxing experience in our video below!

A Direct Mail Campaign Featuring a Candle for Customers With Support Issues

We want to thank our customers who help us perfect our product and continue to grow!

Want your direct mail piece featured in an episode of Unboxed? Simply email marketing@sendoso.com. Check out more of our Unboxed video series here, and grab a copy of our popular eBook for an effective strategy of choosing what to send in your direct mail campaigns.