This direct mail strategy post is brought to you by our friends at Engagio, an account-based marketing (ABM) automation platform that enables B2B marketers to successfully execute and measure account-centric programs in one solution.
According to their report, those companies that are measuring ABM are seeing: 99% better engagement with ABM accounts; 80% improved win rates; 73% higher deal sizes; 91% improved ROI.
Convinced yet that ABM is the real deal?
If you’re not already doing ABM, then you’re likely thinking about where you should even start. Unfortunately, that’s not something that can easily be answered in a single blog post. In fact, it took us an entire book to begin explaining the process. You can read all about how we approach ABM in The Clear and Complete Guide to Account Based Marketing, 2nd Edition. Grab a copy today to start formulating your very own ABM strategy.
If you’re already doing ABM, then it’s time to take your campaigns to the next level by incorporating them with a direct mail strategy.
ABM IRL (In Real Life)
At Engagio, we prescribe to a tiered approach for ABM. If you are not familiar with this, a tiered approach enables you to scale your ABM. We cover this in depth in the book, but here’s a quick overview of how it works.
A Tiered Approach to ABMStrategic ABM: One-to-one ABM with a very limited number of accounts worth seven figures (or more) annually. Scale ABM: One-to-few ABM for high-value accounts worth six-figures grouped into micro-segments. Programmatic ABM: One-to-many ABM for five-figure accounts that are worth some customization and personalization.
Now, let’s show some examples to bring this to life.
A Tiered Direct Mail Strategy for Account-Based Marketers
1. “Strategic ABM”: One-to-One Executive Sponsor Play
When you’re looking at breaking into an account, you need to do research. When building our own direct mail strategy for ABM, we found out that a decision-maker loved wine and chocolate. We then put together a personalized 1:1 package with Cadbury chocolate, wine, customized content, and a handwritten note that started with “Cadbury and wine for 5 minutes of your time.”
Target: A specific VP of marketing at a tier 1 account
Play:Touch 1: Send package via Sendoso Touch 2: Send email upon package delivery Touch 3: Phone call
Results: Meeting set
2. “Scale ABM”: One-to-Few Gold Standard Package
When you have a really good direct mail package that works well for a wide range of people but don’t have the budget or resources to send it to every one of your target accounts, this is where your scale ABM comes into play. Sendoso has our standard packages stored and ready for us to send; we simply click to ship them out! The contents of these packages could be branded socks, shirts, notebooks, some content, and a handwritten note to the team.
Stage: Top of funnel
Target: Directors-level and above of marketing, marketing operations, or demand gen at tier 2 accounts
Play:Touch 1: Send package via Sendoso Touch 2: Email Touch 3: Replay over email
Results: 19% increase in meetings set
3. “Programmatic ABM”: One-to-Many Coffee Card Play
When you need to get a high-volume of messages out but still want an element of surprise and delight, we love using the coffee card play: “Enjoy a free cup of coffee on us while we chat about ABM and see how Engagio may be able to help!” We’ve also tried more gimmicky messages like “supercharge your ABM,” but the straightforward message works great. There’s minimal energy that goes into this one, which allows reps to maintain “air cover” for tier 3 accounts.
Stage: Top of funnel
Target: Director of marketing and above at all tier 3 target accounts
Play:Touch 1: Send Sendoso coffee card Touch 2: Replay over email Touch 3: LinkedIn touch
Results: 32% increase in replies set
Though these examples are specific to a direct mail strategy, you can scale your other programs using the same principles: Spend more time, efforts and budget on your top accounts with highly personalized content. As you go up in your tiers (i.e., tier 2 and tier 3), you reduce the resources you spend. Use it with content, videos, ABM ads, events, etc.
When done correctly, ABM consistently delivers the personal and relevant experience that customers demand. So leaders have turned to what ultimately drives growth: creating value for the customer and using new technologies to transform the customer experience. Done correctly, you can scale your efforts.
And the best way to execute on this direct mail strategy? Account-based marketing.
For more ideas of what to send in your ABM direct mail strategy, grab a copy of our newest eBook below!