Customer Experience

5 Keys to Building Customer Relationships in 2020

5 Keys to Building Customer Relationships in 2020

When it comes to building customer relationships, where has customer intimacy gone?  Over the past few years, companies have been focused on (dare we say obsessed with) their tech stacks. The language around building customer relationships sounds like it was generated...

The Age Of Customer Experience

The Age Of Customer Experience

What is the main building block of brand loyalty? Having excellent customer experience with a brand is the leading influencer for brand loyalty. Your prospects and customers feel your level …

It’s All About The Packaging Baby

It’s All About The Packaging Baby

ou have the perfect direct mail campaign, with the perfect items to send… but have you thought about the packaging? The way an item is delivered makes a big impact on perceived value and is a great way to …

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